Frequently Asked Questions
Everything you need to know about Trixie Cosmetics products, shipping, and more.
Are Trixie Cosmetics products cruelty-free and vegan?
Yes! We are proud to be 100% cruelty-free. While the majority of our products are also vegan, we recommend checking the specific ingredient list on each product page for the most accurate information.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-7 business days. International shipping can take 7-21 business days depending on the destination and customs processing.
What is your return policy?
Due to the hygienic nature of cosmetic products, we can only accept returns on unopened and unused items within 30 days of purchase. If your product arrives damaged, please contact our support team immediately.
Do you ship internationally?
We currently ship to most countries worldwide! Shipping rates and duties are calculated at checkout based on your specific location.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Once an order is placed, we have a very limited window to make changes. Please email our support team with your order number as soon as possible.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.